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Overview

JumboPress is a custom WordPress system for Tufts University managed by the Digital Services team within the Office of Communications and Marketing. The JumboPress base theme has been customized to be compliant with the Tufts brand and web standard, designed to be modern and made responsive by using the Page Builder tool.

Services Provided to JumboPress Clients

  • Training. Scheduled every two week. You can request an in-person training session or use the self-serve training manual.
  • Manual & Resources. The JumboPress Manual includes step by steps instructions for all available features in the theme, as well as, videos for better understanding. There is also additional resources on third-party integrations and web best practices.
  • Support. Every JumboPress client will receive 12 hours per year. When submitting a support request clients will receive a response and time estimate for completion within 3 business days.
  • Maintenance. This will occur on a two month rotation. JumboPress clients will receive notification of maintenance 3 days in advance.
  • Disaster Recovery. JumboPress Support does not provide 24/7 site monitoring, any outages or major bug fixes will be performed as soon as possible usually within 1 business day.

For more information review the SLA.

Questions?

If you have any questions regarding our services please, contact us.

Looking for help?

Submit a support request!

JumboPress Manual

Self-help training guide for JumboPress users.

In-Person Training

Check out the JumboPress Manual for help or schedule in-person training.