The following is the JumboPress Service Level Agreement. Feel free to download the JumboPress Services level Agreement (PDF) for your records.
Effective December 1, 2017
This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between Digital Services and Client for Digital Services to provide services required to support and maintain the JumboPress content management system (“JumboPress Services” or “Services”).
This Agreement does not supersede current Tufts University processes and procedures unless explicitly stated herein.
The parties have agreed on the following service parameters.
The following Services are covered by this Agreement:
Client responsibilities and/or requirements in support of this Agreement include:
The following services are not included or allowed in the scope of this Agreement:
The following sections provide details on service availability, monitoring of in-scope services, and related components.
Digital Services will provide the following web support and training services to JumboPress clients:
Coverage parameters specific to disaster recovery are as follows:
This Agreement is valid from the Effective Date outlined herein and is valid until further notice. Changes to the scope of services may be required from time to time, on reasonable advance notice to Client except in case of emergency. The parties anticipate that this Agreement will be reviewed annually.